02 8526 4802
SM Steam Cleaning

CARPET CLEANING SYDNEY

☎ 02 8526 4802
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SM Steam Cleaning

CARPET CLEANING SYDNEY

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02 8526 4802

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FAQs

Frequently Asked Questions.

Quick answers about pricing, rugs, carpets, drying and our service policies. Can't find what you need? Get in touch and we'll help.

Pricing & Booking
Rug Cleaning
Carpet, Couch & Mattress
Drying & Aftercare
Policies & Support
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Category 01

Pricing & Booking

Clear answers about estimates, minimum charges and access.

Our standard onsite rug cleaning price is $20 per m². For example, a 2×2m rug calculates to $80, a 2×3m rug is $120 and a 3×3m rug is $180.

Yes. Our minimum service/call-out charge is $100 + GST, even if the calculated value of the cleaning work is below $100.
Multiply the rug length by its width in metres. For example, a 2m × 3m rug is 6m², which calculates to $120 at $20 per m².
Phone and website prices are general estimates based on the information you provide. Our technician may assess the job onsite, and if the price or scope needs to change they will discuss it with you before starting any additional or revised work.
Standard houses, ground-floor properties and apartments with lift access generally do not attract an additional access charge. If heavy equipment must be carried manually through stairs, additional labour may apply and will be discussed before the service proceeds.
Category 02

Rug Cleaning

What we can and cannot clean onsite.

No. Viscose rugs require specialist off-site cleaning and controlled drying conditions, so they are not included in our standard onsite service.
Jute rugs are not cleaned through our standard onsite service because they require specialist off-site cleaning and controlled drying.
No. 100% cotton rugs require specialist off-site cleaning with appropriate drying conditions.
Standard onsite rug cleaning is available for rugs our team considers suitable for the onsite process. We check the fibre and condition before cleaning begins.
Category 03

Carpet, Couch & Mattress

Results, scope and end-of-lease cleaning.

Complete stain removal is not guaranteed. Some stains permanently alter fibres or dyes and may remain visible after professional treatment. Our technicians make reasonable efforts using suitable professional methods.
Pet urine, stains and odours are not guaranteed to be completely removed, because contamination can penetrate backing, underlay or furniture foam beyond the cleaned surface.
Furniture moving is not included unless expressly agreed. Please discuss any areas obstructed by furniture before the service.
Our standard package pricing is designed mainly for routine freshening. For end-of-lease or bond cleans, deep-cleaning pricing may apply based on the actual condition, and the scope and price will be discussed before we proceed. Cleaning does not guarantee the return of a rental bond.
Mattress cleaning covers the surfaces included in your booking. Where standard pricing states top and accessible sides only, the underside is not included unless separately agreed.
Category 04

Drying & Aftercare

What to expect once the cleaning is finished.

Any drying time we give is an estimate only and cannot be guaranteed. It depends on weather, humidity, airflow, fibre type, level of soiling and property conditions.
Follow the drying and ventilation advice from your technician and avoid unnecessary use of damp carpet, upholstery, rugs or mattresses until they are sufficiently dry.
Category 05

Policies & Support

Rescheduling, walkthroughs and service concerns.

We ordinarily permit one customer-requested reschedule, subject to availability. Please give as much notice as you can. Genuine emergencies and circumstances outside your control are considered reasonably.
Where you or an authorised representative can be present, we strongly encourage a final walkthrough with the cleaner before they leave, so you can review the work and ask about drying, stains or after-care.
Please report any concern within 24 hours of completion, with your booking details and photos or video where possible, under our voluntary service policy. This does not limit your rights under Australian Consumer Law.
Our team may take reasonable photographs or videos to document condition, existing damage and completed work. Customer-identifying images are handled in line with applicable privacy requirements.
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