CARPET CLEANING SYDNEY
02 8526 4802
(View Details)
CARPET CLEANING SYDNEY
02 8526 4802
(View Details)
Please review the conditions applying to SM Steam Cleaning bookings, estimates, onsite assessments, carpet and upholstery cleaning, stain treatment, drying, complaints, rescheduling and customer responsibilities.
These highlights are a quick reference only. The complete terms below apply together with your booking confirmation and agreed service scope. Nothing in these terms removes rights that cannot lawfully be excluded under Australian Consumer Law.
Bookings may be made through our website, telephone, text message, email or other approved booking channels.
Prices provided over the phone, through our website, advertising or during an initial enquiry are generally based on the information supplied by the customer and should be treated as an initial estimate unless expressly confirmed otherwise in writing.
Customers are responsible for providing accurate information about the number and size of rooms or items, fabric or surface type where known, access conditions, stains, pet contamination and the overall condition of the areas requiring cleaning.
Our technician may assess the job on arrival before cleaning begins. The assessment may consider the actual size, condition, level of soiling, staining, contamination, access, labour requirements and cleaning method required.
If the price or service scope needs to change, our technician will discuss the revised price and work with the customer before commencing the additional or revised service. The customer may accept or decline optional additional work.
Customers are responsible for paying for the cleaning services they authorise. Any additional service or material change to the agreed scope should be discussed before that work is performed.
Where payment is required before commencement, cleaning may not begin until the required payment has been received or another arrangement has been agreed in writing.
Customers must provide reasonable access to the property, functioning water and electricity where required, and suitable access for our commercial cleaning equipment.
Standard houses, ground-floor properties and apartments with suitable lift access generally do not attract an additional equipment-access labour charge.
Where heavy commercial-grade equipment must be manually carried through stairs or difficult access routes, an additional labour charge may apply. Any applicable charge will be discussed before the service proceeds.
Customers should advise us of stairs, restricted parking, long equipment-access distances or other material access restrictions when booking.
SM Steam Cleaning is not responsible for repairing or restoring damage that existed before our service and was not caused by our cleaning.
Customers should disclose known damage, delicate materials or unstable areas before cleaning. Where appropriate, our technician may photograph or document existing conditions before work begins.
Cleaning outcomes may be affected where another cleaner, the customer or a third party has previously applied cleaning chemicals, stain removers, deodorising products, DIY treatments or other substances.
Previous treatment may alter fibres, dyes, residues or stains and can affect how an area responds to subsequent professional cleaning. We therefore cannot guarantee that a previously treated area will improve to a particular level.
SM Steam Cleaning is not responsible for pre-existing damage or adverse conditions caused by products or cleaning performed before our attendance. This does not limit responsibility for damage directly caused by our own service.